MyHealthNS

Did you know that Nova Scotia is leading the country in a major health innovation? Every Nova Scotian can sign up for a personal health record (PHR) at myhealthns.ca. This online tool gives you secure access to your health information anytime, anywhere, using a computer, smartphone, or tablet.

Those who sign up will have access to secure, easy-to-use technology to view test results electronically. This can include lab tests, diagnostic imaging results, and some specialist reports. You will have better access to your personal health information. It is your health record, in one place, even if you change doctors, have more than one health care provider, or move around the province.

Those who sign up may no longer need to see their health care provider to go over routine test results. And when you do need a face-to-face visit, all your results are in one place for your health care provider’s review.

Get Started

Sign up for your personal health record (PHR) today.

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FAQs for Patients

Who can get MyHealthNS?

Anyone with a Nova Scotia health card and access to the Internet.

Do I have to pay to have MyHealthNS?

No. No fees are charged.

When do I get MyHealthNS?

As soon as it becomes available in your zone.

Can I get MyHealthNS if I don’t have a family doctor?

Yes, you can set up an account. But you won’t be able to see things like test results until a health care provider adds them. Your account is a tool to collect test results, specialist reports, and other medical information in one place. If you need help to find a primary health care provider, go to Nova Scotia’s 211 for search help.

If my health care provider doesn’t use MyHealthNS, can I still sign up?

Yes. You will be ready when your health care provider is added.

What if I change health care providers?

Your MyHealthNS record belongs to you. You can remove a health care provider you no longer see. You can add a new provider. It is your permanent health record, wherever you live in Nova Scotia.

What information can my health care provider put into my personal health record?

Your health care provider can choose to add lab results, diagnostic imaging results, specialist reports, problem list, medications, allergies, and immunizations.

How do I see my test results and specialist reports?

When your health care provider gets results or reports electronically, they can choose to share them with you through your MyHealthNS account. When this happens, you get an email alert that links you to the MyHealthNS sign-in page. You must sign in to see private health information. Your health care provider may include a brief message with your test result. For example, they may ask you to schedule an appointment for follow up. If you have questions about the results, contact your health care provider.

If I use a walk-in clinic or emergency room, will those providers be able to access my MyHealthNS account?

Yes, if they use MyHealthNS and you give them permission to access your account. You can also just show them your account on your smartphone.

When health care providers in walk-in clinics, locums, or emergency rooms have access to your health information, you get the care that you need based on the information they can see in your health record.

Privacy

Who has access to my MyHealthNS account?

Your MyHealthNS information is safe and secure. You have access. Your health care providers and their authorized office staff have access. You control your privacy settings. If you mark a provider as “private,” other health providers cannot see that provider or the information that they add to your account.

Other providers who have your last name, health card number, and date of birth can access your account. They must acknowledge that they are allowed to access your account to provide you with care. They check a box that becomes a permanent record. Your MyHealthNS account records who accessed your information and when. You may view this “access history” at any time.

Can allied health professionals like social workers, occupational therapists, or physiotherapists access my account?

Only if they are part of your health care provider’s team. If so, your health care provider can choose to register them to use MyHealthNS. Allied health professionals in private practice are not able to register. However, you can choose to share your information with them when it is relevant to your care. You may print off information from your account to share with them. You may show them your MyHealthNS account online.

If I have information in my MyHealthNS account that I’d rather no one knows about, can I delete it?

No, but you can control who sees this information. Go to the MyHealthNS privacy settings. Designate the relationship with a provider as “private.” When you do this, other providers who access your record will not see the “private” provider, nor any health record information generated by that provider's practice.

Will the health information in MyHealthNS be shared with third parties or sold?

No. Never. Only you and authorized members of your health care team and their staff have access to your MyHealthNS account. Your privacy is protected by the Personal Health Information Act (PHIA). Learn more on the PHIA webpage.

Accessing MyHealthNS

What are the best Internet browsers to use?

Internet Explorer, Chrome, Safari, or Firefox. Your personal information will be most secure from these supported web browsers.

Can I use my mobile phone to access MyHealthNS?

Yes. You may use any device, any screen size, any mobile operating system. Anytime. Anywhere you have Internet access.

Can I use a public computer to access MyHealthNS?

Not recommended. But if you do, take these steps to protect your privacy after you are done:

  1. Clear the browser cache.
  2. Delete Internet history.
  3. Delete any temporary files created during your session.
  4. Sign off from the operating system.

Managing Accounts for Family Members

Can I create an account for my whole family and manage information for my family members?

You can create, add and manage the personal health information of your children and other family members whose healthcare is your responsibility. This may include an elderly parent or incapacitated partner. Your loved one’s healthcare provider must acknowledge you as their primary caregiver and approve your access to their personal health information through the MyHealthNS system.

Can my spouse share my MyHealthNS account?

Yes, but we recommend a shared account only when your spouse is unable to manage their own account. Most spouses would keep separate accounts.

FAQs for Providers

Your Family Practice and eResults: THE FAQS

eResults is scheduled to be available across Nova Scotia by spring 2017.

Lab test results are among the most important sources of information for clinical decision making between you and your patients.

Over the past couple of years, the Government of Nova Scotia has been working with more than 30 local family healthcare providers and 6,000 of their patients to evaluate a secure online communication platform where healthcare providers can send test results right to a patient’s smartphone.

Overwhelming feedback was that being able to share test results electronically is as valuable to practices as it is to patients. Now, we’re preparing to make this tool available to every practice in the province.

Here are some answers to some common questions healthcare providers are asking...

How do I get my practice online with MyHealthNS?

RelayHealth (the licensed vendor for the MyHealthNS online service) will provide on-site set up support and training to healthcare providers and their staff. Your practice will also receive on-going support and training as you need or want it.

How do I get linked to my patients as their healthcare provider?

Once you and your practice staff are set up and have received training, you can begin letting your patients know your office is MyHealthNS enabled. Posters, information sheets, and tear pads to collect patient email addresses will be provided in your welcome kit.

Patients (or their care givers) who would like to connect with you will present identification and give their email address to your administrative staff, who will then send the patient an invitation through the website.

Can I block certain patients from connecting with the practice online?

Patients are only “connected” to their healthcare providers via the portal when the healthcare provider either invites the patient and the patient accepts the invitation or the patient asks to connect and you accept. This gives healthcare providers control over who is connected to them through the portal.

However, in the Nova Scotia demonstration project, healthcare providers found that the vast majority of patients used the technology appropriately and were confident in their understanding of the messages being shared by the practice.

Do I have to release ALL laboratory, DI, and clinical results through RelayHealth?

The hospital information system will send lab, DI test results and specialist reports to you, as the ordering healthcare provider, within RelayHealth. As the ordering healthcare provider, you will decide if you will manually release the results to the patient or set up an auto-release rule so results can be released automatically.

How can I assure my patients that the personal health information on their online health record is safe and secure?

RelayHealth, the approved vendor for this service, is bound by provincial and federal privacy legislation. The health information stored in a patient’s account is kept on a secure server — as is the case with all health information in the province. The collection of personal health information relies on a patient’s implied knowledgeable consent (under Provincial Health Information Act - PHIA).

Under PHIA, you have a duty to make sure that your patients understand that their personal health information is being collected and used under the protection of our provincial health privacy legislation. You do this by making privacy statements and notices about the collection of health information available in your office. These notices must be available both to patients who sign up on RelayHealth, and those who choose not to register an account (“offline” patients). For offline patients, you need implied knowledgeable consent (under PHIA) to collect PHI into “offline” patients’ PHRs.

Is there a cost to my practice to use the eResults platform?

No, none. The Government of Nova Scotia is covering all of the licensing fees for you to offer the RelayHealth platform to your patients. We are also offering a stipend to healthcare providers who complete training and other implementation activities.

To bring your clinic online, or for more information: